We aim to provide a high level of service and we want to know if we don't deliver.

If you're not happy about something, the first step is to get in touch with our team using the live chat in your app or email us at hello@bymiles.co.uk.

If you'd still like to make a formal complaint, you can:

Email: complaints@bymiles.co.uk
or
Write to:
Complaints Officer, By Miles, Shepherds Building Central, Charecroft Way, London, W14 0EH.

Please quote the policy reference shown on your Certificate of Insurance or Policy Schedule.

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