Using our app and web dashboard

A By Miles policy gets a whole lot better when you use our app. Find out more here.

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37 articles in this collection
Written by Kitt

I don't understand my statement. How was my monthly premium calculated?

Statement, Monthly, Premium, Calculated, Miles
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Written by Kitt
Updated over a week ago

Which phones are compatible?

Phone, Compatibility, iPhone, Android, App
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Written by Kitt
Updated over a week ago

It's saying the app can't be installed in my country. What do I do?

App, Can't, Install, Country, Google
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Written by Kitt
Updated over a week ago

How do I turn off journey notifications?

Journey, Notifications, Turn off, Disable, App
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Written by Kitt
Updated over a week ago

My mobile number has changed and I can't get into the app. What do I do?

Mobile number, Changed, New, Activation, App
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Written by Kitt
Updated over a week ago

My journey doesn't look right, I don't think it tracked correctly. What should I do?

Journey, History, Lost, Incorrect, Miles Tracker
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Written by Kitt
Updated over a week ago

I've been charged or refunded for 'extras' in my monthly statement. What does this mean?

Charge, Extras, Estimated, Miles, Statement
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Written by Kitt
Updated over a week ago

Can I estimate the cost of a future journey?

Journey, Cost, Estimate, Fuel, Insurance
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Written by Kitt
Updated over a week ago

Car Medic is telling me there's something wrong with my car. What should I do?

OBD-II, Fault, Code, Detection, Problem
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Written by Kitt
Updated over a week ago

Why is one of my journeys 'pending' in my timeline?

Pending, Journey, Miles Tracker, Timeline, App
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Written by Kitt
Updated over a week ago

Do I always need to have the app open when I'm driving?

App, Miles Tracker, Cover, Journey, Recording
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Written by Kitt
Updated over a week ago

Where can I get a paper copy of my monthly statement?

Monthly, Statement, Paper, Copy, Insurance
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Written by Kitt
Updated over a week ago

How can I get a copy of my Certificate of Insurance?

Insurance, Certificate, Copy, Cover, App
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Written by Kitt
Updated over a week ago

Where can I see my past journeys?

Previous, Journey, Data, App, Dashboard
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Written by Kitt
Updated over a week ago

Where can I view my bills?

View, Bills, Statement, Monthly, Costs
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Written by Kitt
Updated over a week ago

Where can I view my policy documents?

Policy, Documents, Handbook, Certificate, Schedule
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Written by Kitt
Updated over a week ago

Do I need to have a smartphone and download the app?

Phone, App, iPhone, Android, Download
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Written by Kitt
Updated over a week ago

How do I set, change or delete address nicknames?

Set, Change, Delete, Address, Policy
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Written by Kitt
Updated over a week ago

Another person shares the car with me. Can they install the app too?

Car, Sharing, Additional, Driver, App
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Written by Kitt
Updated over a week ago

How can I turn on/off notifications?

Change, Notification, Preferences, App, Email
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Written by Kitt
Updated over a week ago

How do I find out my car's location?

Car, Location, Find, Position, App
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Written by Kitt
Updated over a week ago

What if I've forgotten my login details or password?

Forgotten, Login, Username, Password, Reset
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Written by Kitt
Updated over a week ago

How do I download the app?

App, Store, Download, iPhone, Android
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Written by Kitt
Updated over a week ago

How do I log out of the app?

Log, Out, App, Close, Lock
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Written by Kitt
Updated over a week ago

One of my journeys isn't showing up on the app. What's the reason for this?

Journey, History, Lost, Incorrect, Miles Tracker
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Written by Kitt
Updated over a week ago

My app has frozen, what should I do?

Frozen, App, Not, Working, Reset
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Written by Kitt
Updated over a week ago

How do I uninstall and reinstall the app?

Uninstall, Reinstall, Broken, App, Reset
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Written by Kitt
Updated over a week ago

How do I update my timeline?

Update, Timeline, Journey, History, Miles
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Written by Kitt
Updated over a week ago

How do I update the app?

Update, App, Store, Latest, Version
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Written by Kitt
Updated over a week ago

I think my policy details are incorrect, what should I do?

Policy, Details, Incorrect, Change, Adjust
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Written by Kitt
Updated over a week ago

I've been charged for 'estimated miles' in my journey timeline. What does this mean?

Estimated, Miles, Journey, Timeline, App
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Written by Kitt
Updated over a week ago

I've spotted a journey that I don't recognise in my statement. What should I do?

New, Incorrect, Journey, Statement, App
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Written by Kitt
Updated over a week ago

I've just driven for the first time but my journey isn't showing up on the app. What should I do?

Miles Tracker, Activate, Plug in, Journey, App
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Written by Kitt
Updated over a week ago

My statement says my miles for a journey were capped, what does this mean?

Statement, Journey, Miles, Capped, Discount
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Written by Kitt
Updated over a week ago

My statement total looks different to the total cost of my journeys. What's happened?

Statement, Total, Costs, Journey, History
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Written by Kitt
Updated over a week ago

What do I do in the event of a police insurance request?

Police, Insurance, Request, Certificate, Cover
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Written by Kitt
Updated over a week ago

My car has a fault but Car Medic didn't warn me about it. What happened?

Car, OBD-II, Fault, Code, Detection
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Written by Kitt
Updated over a week ago