If your car was impounded before your policy with By Miles started, you won't be covered by us to have your car released.

You will need to arrange alternative cover with another insurer, and you should check that their policy covers you on vehicles that have already been impounded.

If you already have a policy with us that started before your car was impounded, you can use your By Miles insurance collect your impounded car. You may need to present your Certificate of Insurance as proof. You'll find this in the 'My Policy' section of your app and web dashboard if you need it.

You should let us know if this happens. Get in touch over live chat or by giving us a call on 0330 088 3838 any time between 9am and 6pm Monday to Friday.

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