Common questions about our pay-by-mile policies

How does pay-by-mile work?

Pay-by-mile, Monthly, Premium, Calculated, Miles

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Updated over a week ago

How does pay-by-mile work when I spread the fixed upfront cost?

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How do monthly payments work?

Direct, Debit, Monthly, Mileage, Payments

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Updated over a week ago

I already tell my insurer how much I drive. How is pay-by-mile different?

Annual, Mileage, Driven, Pay-Per-Mile, Cost

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Updated over a week ago

What are your opening hours?

Contact, Telephone, Claims, Support

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Updated over a week ago

Can I speak with By Miles on the phone?

Telephone, Call, Claims, Support, Contact

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How do I contact you at the weekend or on bank holidays?

Contact, Telephone, Claims, Support, Weekend

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Updated over a week ago

When was By Miles started?

By Miles, Founded, How long, Been around, Start selling

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Updated over a week ago

Who underwrites your insurance?

Underwriter, AXA, Claims, Insurance, Payout

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Updated over a week ago

What's the catch? How come you're so much cheaper than my renewal from my current insurer?

Catch, Price, Quote, Understand, Difference

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What happens if I drive more than the mileage I estimated in my quote?

Exceed, Annual, Estimated, Mileage, Quote

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What happens if I go over my annual mileage estimate?

Annual, Mileage, Estimate, Quote, Charges

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Updated over a week ago

Why is my final quote price different to my quick quote?

Quote, Quick quote, Price, Changed, Different

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Updated over a week ago

Is there a limit on how many miles I can drive?

Mileage, Limit, Long, Journey, Fees

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Updated over a week ago

Can I purchase a policy to start today?

Same day, Cover, Start, Policy, Today

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How easily can I switch to By Miles?

Switch, Pay-per-mile, Cancellation, Quote, Fees

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What payment methods can I use?

Payment, Card, Cost, Fees, Billing

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Is this a black box policy? What driving data do you record and how is it used?

Black, Box, Driving, Record, Data

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Updated over a week ago

Can I save if I'm a safe driver?

Safe, Driver, Scoring, Black Box, Savings

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Updated over a week ago

What do you mean by a 'low-mileage' driver?

Low, Mileage, Driver, Journeys, Discount

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Updated over a week ago

Will you update the MID when I get pay-by-mile insurance?

MID, Database, Insurance, Tell the MID, Let MID know

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Updated over a week ago

How secure is my data?

Data, Process, Security, GDPR, ISO 27001

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Where can I view your Terms of Business, Privacy Policy, Cookies and Terms of Use?

Terms, Business, Privacy, Cookies, Use

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Is my No Claims Discount (NCD) affected if I join By Miles?

Claims, Discount, NCD, Protection, Premium

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Can I protect my No Claims Discount (NCD)?

Claims, Discount, NCD, Bonus, Protection

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How do I get proof of my No Claims Discount (NCD)?

Claims, Discount, NCD, Bonus, Proof

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Updated over a week ago

Do you provide temporary cover?

Temporary, One day, Short, Term, Cover

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Updated over a week ago

Can I use my policy to get my car if it's been impounded?

A question about release of a car from a pound if its been impounded

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What does registered keeper mean?

Registered keeper, registered, keeper, owner, V5, logbook, log book

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Updated over a week ago

What does legal owner mean?

Legal owner, legal, owner, registered keeper, keeper

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What does 'common law partner' mean in relation to adding an additional driver?

Partner, Definition, Relationship, Additional, Driver

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What does 'spouse' mean in relation to adding an additional driver?

Spouse, Partner, Definition, Additional, Driver

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What is an OBD-II socket?

OBD-II, Socket, Port, Location, Fitment

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Updated over a week ago

I have a classic car without an OBD-II socket, can you insure it?

Classic, Insurance, OBD-II, Socket, Fitment

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Updated over a week ago

I won't be driving my car for a while. What should I do?

Policy, Fees, Costs, Unused, Car

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Updated over a week ago

If I have to take a long trip, will I be charged anything extra?

Long, Journey, Charge, Mileage, Fees

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Updated over a week ago

What happens if the Miles Tracker detects that I'm speeding?

Black Box, Speeding, Scoring, Charges, Police

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Updated over a week ago

Do I need to take my insurance certificate with me if I go abroad?

Insurance, Certificate, Copy, Overseas, Abroad

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Updated over a week ago

Would I need to keep a record of my mileage or journeys?

Record, Mileage, Journey, Pay-per-mile, Tracker

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Updated over a week ago

Are you like Zego?

Zego, Commercial, Temporary, Insurance, Cover

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Updated over a week ago

Are you like Cuvva?

Cuvva, Temporary, Insurance, Friend, Cover

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Updated over a week ago

What are the requirements for creating a password for my By Miles account?

Forgotten, Login, Username, Password, Reset

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Updated over a week ago

I'm trying to get a second policy with you. Why can't I use the same email address?

Second, Policy, Gmail, Email, Address

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Updated over a week ago

How do I make a suggestion or complaint?

Suggestion, Complaint, Support, Problem, Contact

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Updated over a week ago

You're a new company, what happens if you close down?

New, Company, Close, Down, Protected

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Updated over a week ago