Common questions about our pay-by-mile policies

What are the requirements for creating a password for my By Miles account?

Forgotten, Login, Username, Password, Reset

Written by Kitt
Updated over a week ago

What are your opening hours?

Contact, Telephone, Claims, Support

Written by Kitt
Updated over a week ago

Can I use my policy to get my car if it's been impounded?

A question about release of a car from a pound if its been impounded

Written by Kitt
Updated over a week ago

What happens if I drive more than the mileage I estimated in my quote?

Exceed, Annual, Estimated, Mileage, Quote

Written by Kitt
Updated over a week ago

How do monthly payments work?

Direct, Debit, Monthly, Mileage, Payments

Written by Kitt
Updated over a week ago

What's the catch? How come you're so much cheaper than my renewal from my current insurer?

Catch, Price, Quote, Understand, Difference

Written by Kitt
Updated over a week ago

Do you provide temporary cover?

Temporary, One day, Short, Term, Cover

Written by Kitt
Updated over a week ago

How does pay-by-mile work?

Pay-by-mile, Monthly, Premium, Calculated, Miles

Written by Kitt
Updated over a week ago

Can I purchase a policy to start today?

Same day, Cover, Start, Policy, Today

Written by Kitt
Updated over a week ago

What happens if I go over my annual mileage estimate?

Annual, Mileage, Estimate, Quote, Charges

Written by Kitt
Updated over a week ago

What does registered keeper mean?

Registered keeper, registered, keeper, owner, V5, logbook, log book

Written by Kitt
Updated over a week ago

What does legal owner mean?

Legal owner, legal, owner, registered keeper, keeper

Written by Kitt
Updated over a week ago

Will you update the MID when I get pay-by-mile insurance?

MID, Database, Insurance, Tell the MID, Let MID know

Written by Kitt
Updated over a week ago

Why is my final quote price different to my quick quote?

Quote, Quick quote, Price, Changed, Different

Written by Kitt
Updated over a week ago

When was By Miles started?

By Miles, Founded, How long, Been around, Start selling

Written by Kitt
Updated over a week ago

Where can I view your Terms of Business, Privacy Policy, Cookies and Terms of Use?

Terms, Business, Privacy, Cookies, Use

Written by Kitt
Updated over a week ago

Is my No Claims Discount (NCD) affected if I join By Miles?

Claims, Discount, NCD, Protection, Premium

Written by Kitt
Updated over a week ago

How do I get proof of my No Claims Discount (NCD)?

Claims, Discount, NCD, Bonus, Proof

Written by Kitt
Updated over a week ago

What payment methods can I use?

Payment, Card, Cost, Fees, Billing

Written by Kitt
Updated over a week ago

Who underwrites your insurance?

Underwriter, AXA, Claims, Insurance, Payout

Written by Kitt
Updated this week

What does 'common law partner' mean in relation to adding an additional driver?

Partner, Definition, Relationship, Additional, Driver

Written by Kitt
Updated over a week ago

Is this a black box policy? What driving data do you record and how is it used?

Black, Box, Driving, Record, Data

Written by Kitt
Updated over a week ago

I have a classic car without an OBD-II socket, can you insure it?

Classic, Insurance, OBD-II, Socket, Fitment

Written by Kitt
Updated over a week ago

I already tell my insurer how much I drive. How is pay-by-mile different?

Annual, Mileage, Driven, Pay-Per-Mile, Cost

Written by Kitt
Updated over a week ago

How secure is my data?

Data, Process, Security, GDPR, ISO 27001

Written by Kitt
Updated over a week ago

I won't be driving my car for a while. What should I do?

Policy, Fees, Costs, Unused, Car

Written by Kitt
Updated over a week ago

If I have to take a long trip, will I be charged anything extra?

Long, Journey, Charge, Mileage, Fees

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Updated over a week ago

Can I visit By Miles?

Visit, Meet, Founders, Insurance, Headquarters

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Updated over a week ago

Can I speak with By Miles on the phone?

Telephone, Call, Claims, Support, Contact

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Updated over a week ago

Are you like Zego?

Zego, Commercial, Temporary, Insurance, Cover

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Updated over a week ago

Are you like Cuvva?

Cuvva, Temporary, Insurance, Friend, Cover

Written by Kitt
Updated over a week ago

What does 'spouse' mean in relation to adding an additional driver?

Spouse, Partner, Definition, Additional, Driver

Written by Kitt
Updated over a week ago

Can I save if I'm a safe driver?

Safe, Driver, Scoring, Black Box, Savings

Written by Kitt
Updated over a week ago

What happens if the Miles Tracker detects that I'm speeding?

Black Box, Speeding, Scoring, Charges, Police

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Updated over a week ago

How do I contact you at the weekend or on bank holidays?

Contact, Telephone, Claims, Support, Weekend

Written by Kitt
Updated over a week ago

Can I protect my No Claims Discount (NCD)?

Claims, Discount, NCD, Bonus, Protection

Written by Kitt
Updated this week

Do I need to take my insurance certificate with me if I go abroad?

Insurance, Certificate, Copy, Overseas, Abroad

Written by Kitt
Updated over a week ago

Would I need to keep a record of my mileage or journeys?

Record, Mileage, Journey, Pay-per-mile, Tracker

Written by Kitt
Updated over a week ago

How easily can I switch to By Miles?

Switch, Pay-per-mile, Cancellation, Quote, Fees

Written by Kitt
Updated over a week ago

Is there a limit on how many miles I can drive?

Mileage, Limit, Long, Journey, Fees

Written by Kitt
Updated over a week ago

What do you mean by a 'low-mileage' driver?

Low, Mileage, Driver, Journeys, Discount

Written by Kitt
Updated over a week ago

What is an OBD-II socket?

OBD-II, Socket, Port, Location, Fitment

Written by Kitt
Updated over a week ago

How do I make a suggestion or complaint?

Suggestion, Complaint, Support, Problem, Contact

Written by Kitt
Updated over a week ago

You're a new company, what happens if you close down?

New, Company, Close, Down, Protected

Written by Kitt
Updated over a week ago