Go to By Miles
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Using our app and web dashboard
Using our app and web dashboard
A By Miles policy gets a whole lot better when you use our app. Find out more here.
39 articles in this collection
Written by
Kitt
What if I've forgotten my login details or password?
Forgotten, Login, Username, Password, Reset
Written by
Kitt
Updated over a week ago
Which phones are compatible?
Phone, Compatibility, iPhone, Android, App
Written by
Kitt
Updated over a week ago
How do I download the app?
App, Store, Download, iPhone, Android
Written by
Kitt
Updated over a week ago
Do I need to have a smartphone and download the app?
Phone, App, iPhone, Android, Download
Written by
Kitt
Updated over a week ago
How do I log out of the app?
Log, Out, App, Close, Lock
Written by
Kitt
Updated over a week ago
It's saying the app can't be installed in my country. What do I do?
App, Can't, Install, Country, Google
Written by
Kitt
Updated over a week ago
Do I always need to have the app open when I'm driving?
App, Miles Tracker, Cover, Journey, Recording
Written by
Kitt
Updated over a week ago
My app has frozen, what should I do?
Frozen, App, Not, Working, Reset
Written by
Kitt
Updated over a week ago
How do I update the app?
Update, App, Store, Latest, Version
Written by
Kitt
Updated over a week ago
How do I uninstall and reinstall the app?
Uninstall, Reinstall, Broken, App, Reset
Written by
Kitt
Updated over a week ago
Another person shares the car with me. Can they install the app too?
Car, Sharing, Additional, Driver, App
Written by
Kitt
Updated over a week ago
How can I get a copy of my Certificate of Insurance?
Insurance, Certificate, Copy, Cover, App
Written by
Kitt
Updated over a week ago
Where can I view my policy documents?
Policy, Documents, Handbook, Certificate, Schedule
Written by
Kitt
Updated over a week ago
I think my policy details are incorrect, what should I do?
Policy, Details, Incorrect, Change, Adjust
Written by
Kitt
Updated over a week ago
Where can I view my bills?
View, Bills, Statement, Monthly, Costs
Written by
Kitt
Updated over a week ago
My mobile number has changed and I can't get into the app. What do I do?
Mobile number, Changed, New, Activation, App
Written by
Kitt
Updated over a week ago
What do I do in the event of a police insurance request?
Police, Insurance, Request, Certificate, Cover
Written by
Kitt
Updated over a week ago
How do I find out my car's location?
Car, Location, Find, Position, App
Written by
Kitt
Updated over a week ago
Can I estimate the cost of a future journey?
Journey, Cost, Estimate, Fuel, Insurance
Written by
Kitt
Updated over a week ago
How do I set, change or delete address nicknames?
Set, Change, Delete, Address, Policy
Written by
Kitt
Updated over a week ago
Car Medic is telling me there's something wrong with my car. What should I do?
OBD-II, Fault, Code, Detection, Problem
Written by
Kitt
Updated over a week ago
My car has a fault but Car Medic didn't warn me about it. What happened?
Car, OBD-II, Fault, Code, Detection
Written by
Kitt
Updated over a week ago
How do I turn on the notification for the low battery alert?
Written by
Kitt
Updated over a week ago
Why am I receiving the low battery notification? I started my car and everything seemed fine.
Written by
Kitt
Updated over a week ago
My car never had battery issues before, why am I receiving low battery notification now?
Written by
Kitt
Updated over a week ago
Does this low battery notification mean I need to replace my battery?
Written by
Kitt
Updated over a week ago
What if I have an Outlook email address that I've used before?
Outlook, Email, Address, New, Policy
Written by
Kitt
Updated over a week ago
Journeys
How do I turn off journey notifications?
Journey, Notifications, Turn off, Disable, App
Written by
Kitt
Updated over a week ago
How do I update my timeline?
Update, Timeline, Journey, History, Miles
Written by
Kitt
Updated over a week ago
I've just driven for the first time but my journey isn't showing up on the app. What should I do?
Miles Tracker, Activate, Plug in, Journey, App
Written by
Kitt
Updated over a week ago
Where can I see my past journeys?
Previous, Journey, Data, App, Dashboard
Written by
Kitt
Updated over a week ago
I can't see journeys before the beginning of this month. How can I view all my journeys?
View, All, Journey, History, Month
Written by
Kitt
Updated over a week ago
I've spotted a journey that I don't recognise in my statement. What should I do?
New, Incorrect, Journey, Statement, App
Written by
Kitt
Updated over a week ago
One of my journeys isn't showing up on the app. What's the reason for this?
Journey, History, Lost, Incorrect, Miles Tracker
Written by
Kitt
Updated over a week ago
My journey doesn't look right, I don't think it tracked correctly. What should I do?
Journey, History, Lost, Incorrect, Miles Tracker
Written by
Kitt
Updated over a week ago
Why is one of my journeys 'pending' in my timeline?
Pending, Journey, Miles Tracker, Timeline, App
Written by
Kitt
Updated over a week ago
My statement total looks different to the total cost of my journeys. What's happened?
Statement, Total, Costs, Journey, History
Written by
Kitt
Updated over a week ago
Why are my journey times showing incorrectly?
Journey, Times, App, Dashboard, Incorrect
Written by
Kitt
Updated over a week ago
I've been charged for 'estimated miles' in my journey timeline. What does this mean?
Estimated, Miles, Journey, Timeline, App
Written by
Kitt
Updated over a week ago