Using our app and web dashboard

I can't see journeys before the beginning of this month. How can I view all my journeys?

View, All, Journey, History, Month

Written by Kitt
Updated over a week ago

Why are my journey times showing incorrectly?

Journey, Times, App, Dashboard, Incorrect

Written by Kitt
Updated over a week ago

What if I have an Outlook email address that I've used before?

Outlook, Email, Address, New, Policy

Written by Kitt
Updated over a week ago

I don't understand my statement. How was my monthly premium calculated?

Statement, Monthly, Premium, Calculated, Miles

Written by Kitt
Updated over a week ago

Which phones are compatible?

Phone, Compatibility, iPhone, Android, App

Written by Kitt
Updated over a week ago

It's saying the app can't be installed in my country. What do I do?

App, Can't, Install, Country, Google

Written by Kitt
Updated over a week ago

How do I turn off journey notifications?

Journey, Notifications, Turn off, Disable, App

Written by Kitt
Updated over a week ago

My mobile number has changed and I can't get into the app. What do I do?

Mobile number, Changed, New, Activation, App

Written by Kitt
Updated over a week ago

My journey doesn't look right, I don't think it tracked correctly. What should I do?

Journey, History, Lost, Incorrect, Miles Tracker

Written by Kitt
Updated over a week ago

I've been charged or refunded for 'extras' in my monthly statement. What does this mean?

Charge, Extras, Estimated, Miles, Statement

Written by Kitt
Updated over a week ago

Can I estimate the cost of a future journey?

Journey, Cost, Estimate, Fuel, Insurance

Written by Kitt
Updated over a week ago

Car Medic is telling me there's something wrong with my car. What should I do?

OBD-II, Fault, Code, Detection, Problem

Written by Kitt
Updated over a week ago

Why is one of my journeys 'pending' in my timeline?

Pending, Journey, Miles Tracker, Timeline, App

Written by Kitt
Updated over a week ago

Do I always need to have the app open when I'm driving?

App, Miles Tracker, Cover, Journey, Recording

Written by Kitt
Updated over a week ago

How can I get a copy of my Certificate of Insurance?

Insurance, Certificate, Copy, Cover, App

Written by Kitt
Updated over a week ago

Where can I see my past journeys?

Previous, Journey, Data, App, Dashboard

Written by Kitt
Updated over a week ago

Where can I view my bills?

View, Bills, Statement, Monthly, Costs

Written by Kitt
Updated over a week ago

Where can I view my policy documents?

Policy, Documents, Handbook, Certificate, Schedule

Written by Kitt
Updated over a week ago

Do I need to have a smartphone and download the app?

Phone, App, iPhone, Android, Download

Written by Kitt
Updated over a week ago

How do I set, change or delete address nicknames?

Set, Change, Delete, Address, Policy

Written by Kitt
Updated over a week ago

Another person shares the car with me. Can they install the app too?

Car, Sharing, Additional, Driver, App

Written by Kitt
Updated over a week ago

How do I find out my car's location?

Car, Location, Find, Position, App

Written by Kitt
Updated over a week ago

What if I've forgotten my login details or password?

Forgotten, Login, Username, Password, Reset

Written by Kitt
Updated over a week ago

How do I download the app?

App, Store, Download, iPhone, Android

Written by Kitt
Updated over a week ago

How do I log out of the app?

Log, Out, App, Close, Lock

Written by Kitt
Updated over a week ago

One of my journeys isn't showing up on the app. What's the reason for this?

Journey, History, Lost, Incorrect, Miles Tracker

Written by Kitt
Updated over a week ago

My app has frozen, what should I do?

Frozen, App, Not, Working, Reset

Written by Kitt
Updated over a week ago

How do I uninstall and reinstall the app?

Uninstall, Reinstall, Broken, App, Reset

Written by Kitt
Updated over a week ago

How do I update my timeline?

Update, Timeline, Journey, History, Miles

Written by Kitt
Updated over a week ago

How do I update the app?

Update, App, Store, Latest, Version

Written by Kitt
Updated over a week ago

I think my policy details are incorrect, what should I do?

Policy, Details, Incorrect, Change, Adjust

Written by Kitt
Updated over a week ago

I've been charged for 'estimated miles' in my journey timeline. What does this mean?

Estimated, Miles, Journey, Timeline, App

Written by Kitt
Updated over a week ago

I've spotted a journey that I don't recognise in my statement. What should I do?

New, Incorrect, Journey, Statement, App

Written by Kitt
Updated over a week ago

I've just driven for the first time but my journey isn't showing up on the app. What should I do?

Miles Tracker, Activate, Plug in, Journey, App

Written by Kitt
Updated over a week ago

My statement total looks different to the total cost of my journeys. What's happened?

Statement, Total, Costs, Journey, History

Written by Kitt
Updated over a week ago

What do I do in the event of a police insurance request?

Police, Insurance, Request, Certificate, Cover

Written by Kitt
Updated over a week ago

My car has a fault but Car Medic didn't warn me about it. What happened?

Car, OBD-II, Fault, Code, Detection

Written by Kitt
Updated over a week ago