Using our app and web dashboard

A By Miles policy gets a whole lot better when you use our app. Find out more here.

Kitt avatar
39 articles in this collection
Written by Kitt

What if I've forgotten my login details or password?

Forgotten, Login, Username, Password, Reset
Kitt avatar
Written by Kitt
Updated over a week ago

Which phones are compatible?

Phone, Compatibility, iPhone, Android, App
Kitt avatar
Written by Kitt
Updated over a week ago

How do I download the app?

App, Store, Download, iPhone, Android
Kitt avatar
Written by Kitt
Updated over a week ago

Do I need to have a smartphone and download the app?

Phone, App, iPhone, Android, Download
Kitt avatar
Written by Kitt
Updated over a week ago

How do I log out of the app?

Log, Out, App, Close, Lock
Kitt avatar
Written by Kitt
Updated over a week ago

It's saying the app can't be installed in my country. What do I do?

App, Can't, Install, Country, Google
Kitt avatar
Written by Kitt
Updated over a week ago

Do I always need to have the app open when I'm driving?

App, Miles Tracker, Cover, Journey, Recording
Kitt avatar
Written by Kitt
Updated over a week ago

My app has frozen, what should I do?

Frozen, App, Not, Working, Reset
Kitt avatar
Written by Kitt
Updated over a week ago

How do I update the app?

Update, App, Store, Latest, Version
Kitt avatar
Written by Kitt
Updated over a week ago

How do I uninstall and reinstall the app?

Uninstall, Reinstall, Broken, App, Reset
Kitt avatar
Written by Kitt
Updated over a week ago

Another person shares the car with me. Can they install the app too?

Car, Sharing, Additional, Driver, App
Kitt avatar
Written by Kitt
Updated over a week ago

How can I get a copy of my Certificate of Insurance?

Insurance, Certificate, Copy, Cover, App
Kitt avatar
Written by Kitt
Updated over a week ago

Where can I view my policy documents?

Policy, Documents, Handbook, Certificate, Schedule
Kitt avatar
Written by Kitt
Updated over a week ago

I think my policy details are incorrect, what should I do?

Policy, Details, Incorrect, Change, Adjust
Kitt avatar
Written by Kitt
Updated over a week ago

Where can I view my bills?

View, Bills, Statement, Monthly, Costs
Kitt avatar
Written by Kitt
Updated over a week ago

My mobile number has changed and I can't get into the app. What do I do?

Mobile number, Changed, New, Activation, App
Kitt avatar
Written by Kitt
Updated over a week ago

What do I do in the event of a police insurance request?

Police, Insurance, Request, Certificate, Cover
Kitt avatar
Written by Kitt
Updated over a week ago

How do I find out my car's location?

Car, Location, Find, Position, App
Kitt avatar
Written by Kitt
Updated over a week ago

Can I estimate the cost of a future journey?

Journey, Cost, Estimate, Fuel, Insurance
Kitt avatar
Written by Kitt
Updated over a week ago

How do I set, change or delete address nicknames?

Set, Change, Delete, Address, Policy
Kitt avatar
Written by Kitt
Updated over a week ago

Car Medic is telling me there's something wrong with my car. What should I do?

OBD-II, Fault, Code, Detection, Problem
Kitt avatar
Written by Kitt
Updated over a week ago

My car has a fault but Car Medic didn't warn me about it. What happened?

Car, OBD-II, Fault, Code, Detection
Kitt avatar
Written by Kitt
Updated over a week ago

How do I turn on the notification for the low battery alert?

Kitt avatar
Written by Kitt
Updated over a week ago

Why am I receiving the low battery notification? I started my car and everything seemed fine.

Kitt avatar
Written by Kitt
Updated over a week ago

My car never had battery issues before, why am I receiving low battery notification now?

Kitt avatar
Written by Kitt
Updated over a week ago

Does this low battery notification mean I need to replace my battery?

Kitt avatar
Written by Kitt
Updated over a week ago

What if I have an Outlook email address that I've used before?

Outlook, Email, Address, New, Policy
Kitt avatar
Written by Kitt
Updated over a week ago
Journeys

How do I turn off journey notifications?

Journey, Notifications, Turn off, Disable, App
Kitt avatar
Written by Kitt
Updated over a week ago

How do I update my timeline?

Update, Timeline, Journey, History, Miles
Kitt avatar
Written by Kitt
Updated over a week ago

I've just driven for the first time but my journey isn't showing up on the app. What should I do?

Miles Tracker, Activate, Plug in, Journey, App
Kitt avatar
Written by Kitt
Updated over a week ago

Where can I see my past journeys?

Previous, Journey, Data, App, Dashboard
Kitt avatar
Written by Kitt
Updated over a week ago

I can't see journeys before the beginning of this month. How can I view all my journeys?

View, All, Journey, History, Month
Kitt avatar
Written by Kitt
Updated over a week ago

I've spotted a journey that I don't recognise in my statement. What should I do?

New, Incorrect, Journey, Statement, App
Kitt avatar
Written by Kitt
Updated over a week ago

One of my journeys isn't showing up on the app. What's the reason for this?

Journey, History, Lost, Incorrect, Miles Tracker
Kitt avatar
Written by Kitt
Updated over a week ago

My journey doesn't look right, I don't think it tracked correctly. What should I do?

Journey, History, Lost, Incorrect, Miles Tracker
Kitt avatar
Written by Kitt
Updated over a week ago

Why is one of my journeys 'pending' in my timeline?

Pending, Journey, Miles Tracker, Timeline, App
Kitt avatar
Written by Kitt
Updated over a week ago

My statement total looks different to the total cost of my journeys. What's happened?

Statement, Total, Costs, Journey, History
Kitt avatar
Written by Kitt
Updated over a week ago

Why are my journey times showing incorrectly?

Journey, Times, App, Dashboard, Incorrect
Kitt avatar
Written by Kitt
Updated over a week ago

I've been charged for 'estimated miles' in my journey timeline. What does this mean?

Estimated, Miles, Journey, Timeline, App
Kitt avatar
Written by Kitt
Updated over a week ago