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Using our app and web dashboard
Using our app and web dashboard
A By Miles policy gets a whole lot better when you use our app. Find out more here.
37 articles in this collection
Written by
Kitt
I can't see journeys before the beginning of this month. How can I view all my journeys?
View, All, Journey, History, Month
Written by
Kitt
Updated over a week ago
Why are my journey times showing incorrectly?
Journey, Times, App, Dashboard, Incorrect
Written by
Kitt
Updated over a week ago
What if I have an Outlook email address that I've used before?
Outlook, Email, Address, New, Policy
Written by
Kitt
Updated over a week ago
I don't understand my statement. How was my monthly premium calculated?
Statement, Monthly, Premium, Calculated, Miles
Written by
Kitt
Updated over a week ago
Which phones are compatible?
Phone, Compatibility, iPhone, Android, App
Written by
Kitt
Updated over a week ago
It's saying the app can't be installed in my country. What do I do?
App, Can't, Install, Country, Google
Written by
Kitt
Updated over a week ago
How do I turn off journey notifications?
Journey, Notifications, Turn off, Disable, App
Written by
Kitt
Updated over a week ago
My mobile number has changed and I can't get into the app. What do I do?
Mobile number, Changed, New, Activation, App
Written by
Kitt
Updated over a week ago
My journey doesn't look right, I don't think it tracked correctly. What should I do?
Journey, History, Lost, Incorrect, Miles Tracker
Written by
Kitt
Updated over a week ago
I've been charged or refunded for 'extras' in my monthly statement. What does this mean?
Charge, Extras, Estimated, Miles, Statement
Written by
Kitt
Updated over a week ago
Can I estimate the cost of a future journey?
Journey, Cost, Estimate, Fuel, Insurance
Written by
Kitt
Updated over a week ago
Car Medic is telling me there's something wrong with my car. What should I do?
OBD-II, Fault, Code, Detection, Problem
Written by
Kitt
Updated over a week ago
Why is one of my journeys 'pending' in my timeline?
Pending, Journey, Miles Tracker, Timeline, App
Written by
Kitt
Updated over a week ago
Do I always need to have the app open when I'm driving?
App, Miles Tracker, Cover, Journey, Recording
Written by
Kitt
Updated over a week ago
How can I get a copy of my Certificate of Insurance?
Insurance, Certificate, Copy, Cover, App
Written by
Kitt
Updated over a week ago
Where can I see my past journeys?
Previous, Journey, Data, App, Dashboard
Written by
Kitt
Updated over a week ago
Where can I view my bills?
View, Bills, Statement, Monthly, Costs
Written by
Kitt
Updated over a week ago
Where can I view my policy documents?
Policy, Documents, Handbook, Certificate, Schedule
Written by
Kitt
Updated over a week ago
Do I need to have a smartphone and download the app?
Phone, App, iPhone, Android, Download
Written by
Kitt
Updated over a week ago
How do I set, change or delete address nicknames?
Set, Change, Delete, Address, Policy
Written by
Kitt
Updated over a week ago
Another person shares the car with me. Can they install the app too?
Car, Sharing, Additional, Driver, App
Written by
Kitt
Updated over a week ago
How do I find out my car's location?
Car, Location, Find, Position, App
Written by
Kitt
Updated over a week ago
What if I've forgotten my login details or password?
Forgotten, Login, Username, Password, Reset
Written by
Kitt
Updated over a week ago
How do I download the app?
App, Store, Download, iPhone, Android
Written by
Kitt
Updated over a week ago
How do I log out of the app?
Log, Out, App, Close, Lock
Written by
Kitt
Updated over a week ago
One of my journeys isn't showing up on the app. What's the reason for this?
Journey, History, Lost, Incorrect, Miles Tracker
Written by
Kitt
Updated over a week ago
My app has frozen, what should I do?
Frozen, App, Not, Working, Reset
Written by
Kitt
Updated over a week ago
How do I uninstall and reinstall the app?
Uninstall, Reinstall, Broken, App, Reset
Written by
Kitt
Updated over a week ago
How do I update my timeline?
Update, Timeline, Journey, History, Miles
Written by
Kitt
Updated over a week ago
How do I update the app?
Update, App, Store, Latest, Version
Written by
Kitt
Updated over a week ago
I think my policy details are incorrect, what should I do?
Policy, Details, Incorrect, Change, Adjust
Written by
Kitt
Updated over a week ago
I've been charged for 'estimated miles' in my journey timeline. What does this mean?
Estimated, Miles, Journey, Timeline, App
Written by
Kitt
Updated over a week ago
I've spotted a journey that I don't recognise in my statement. What should I do?
New, Incorrect, Journey, Statement, App
Written by
Kitt
Updated over a week ago
I've just driven for the first time but my journey isn't showing up on the app. What should I do?
Miles Tracker, Activate, Plug in, Journey, App
Written by
Kitt
Updated over a week ago
My statement total looks different to the total cost of my journeys. What's happened?
Statement, Total, Costs, Journey, History
Written by
Kitt
Updated over a week ago
What do I do in the event of a police insurance request?
Police, Insurance, Request, Certificate, Cover
Written by
Kitt
Updated over a week ago
My car has a fault but Car Medic didn't warn me about it. What happened?
Car, OBD-II, Fault, Code, Detection
Written by
Kitt
Updated over a week ago