Everything you need to know about costs and fees | Support & Advice

Why have I been charged a fee after the end of my policy?

Written by Kitt
Updated over a week ago

You’ve sent me a renewal quote with an estimated total cost for the year. How’s this calculated?

Renewal, Quote, Estimated, Total, Cost, Year

Written by Kitt
Updated over a week ago

How do I update my payment details?

Payment, Details, Update, Unpaid, Statements

Written by Kitt
Updated over a week ago

Do you charge interest on my miles?

Charge, Interest, Monthly, Mileage, Cost

Written by Kitt
Updated over a week ago

Is VAT included in my quote?

VAT, IPT, Premium, Tax, Quote

Written by Kitt
Updated over a week ago

Why does my per-mile rate change when I change my address?

Per-mile, Rate, Cost, Address, Change

Written by Kitt
Updated over a week ago

Why can't I use my referral link if I come through a comparison site?

Refer, A, Friend, Comparison, Website

Written by Kitt
Updated over a week ago

How does the yearly mileage cap work?

Annual, Yearly, Mileage, Cap, 10000

Written by Kitt
Updated over a week ago

Do you have any hidden charges?

Hidden, Costs, Charges, Fees, Extras

Written by Kitt
Updated over a week ago

Can you match a quote from another provider?

Match, Quote, Price, Another, Insurer

Written by Kitt
Updated over a week ago

My statement says my miles for a journey were capped, what does this mean?

Journey, Mileage, Cap, 150, Miles

Written by Kitt
Updated over a week ago

Can I pay the upfront fixed cost in instalments?

Upfront, Annual, Cost, Instalments, Monthly

Written by Kitt
Updated over a week ago

What happens if my monthly statement is very low?

Monthly, Statement, Payment, Fees, Charges

Written by Kitt
Updated over a week ago

Will I be charged a fee for adding, removing or changing named drivers on my policy?

Adding, Changing, Additional, Drivers, Fees

Written by Kitt
Updated over a week ago

Will my mileage still be capped if I drive over 150 miles abroad?

Discount, Mileage, Cap, Abroad, Overseas

Written by Kitt
Updated over a week ago

What things do you take into account when pricing my premium?

Pricing, Factors, Premium, Fees, Policy

Written by Kitt
Updated over a week ago

What if someone with Third Party Cover drives my car?

Third, Party, Cover, Named, Driver

Written by Kitt
Updated over a week ago

Does my premium need to be recalculated when I move address?

Premium, Cost, Move, House, Address

Written by Kitt
Updated over a week ago

Why do you charge an admin fee? My current insurer doesn't.

Admin, Fee, Charges, Fees, Insurer

Written by Kitt
Updated over a week ago

Will I be charged if I take the ferry?

Ferry, Charges, Fees, Abroad, Overseas

Written by Kitt
Updated over a week ago

Will I be charged a fee for changing my details?

Administration, Fee, Change, Details, Policy

Written by Kitt
Updated over a week ago

Can my free miles be exchanged for money when my policy ends?

Free, Miles, Free Miles, Credit, Cash, Money, Exchange

Written by Kitt
Updated over a week ago

How do I earn credit for free miles?

Free, Miles, How, To, Earn

Written by Kitt
Updated over a week ago