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Important information about By Miles.

We're no longer offering quotes for new customers. If you already have a valid quote from us, you can still retrieve it and buy a policy.

If you’re already a By Miles member, don’t worry – your existing insurance policy is still valid and you’re covered until your policy ends. Until then, you’ll be able to get in touch, manage your policy and use our mobile app or web dashboard as normal.

We will continue to offer new renewal quotes to existing customers until 6th January 2026.

Read the full update

The app is asking for a text message code, but I haven't received anything. What do I do?

It may just take a few more minutes. If nothing turns up, check your mobile number is correct in the app. If it isn’t, you can contact our team and they’ll be able to change it for you. The quickest way to do that is using chat in the app or web dashboard, but you also email or phone. 

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Your cover is provided subject to the terms and conditions outlined in your Policy Handbook and Policy Schedule. Be sure to give them a read.

All FAQs are correct at the time of writing.