Using our app and web dashboard
A By Miles policy gets a whole lot better when you use our app. Find out more here.
- Can I use the app without the Miles Tracker connected?
- The app is asking for a text message code, but I haven't received anything. What do I do?
- How do I verify my mobile phone number in the app?
- How do login biometrics in the app work?
- Where can I find the email address and password I need to log in to the app?
- Can I have a By Miles policy without a smartphone?
- Can I log in without a password?
- What if I've forgotten my login details or password?
- Which phones are compatible?
- How do I download the app?
- Do I need to download the app?
- How do I log out of the app?
- It's saying the app can't be installed in my region/country. What do I do?
- Do I always need to have the app open when I'm driving?
- My app has frozen, what should I do?
- How do I update the app?
- How do I uninstall and reinstall the app?
- How do I turn the notifications in the By Miles app on and off?
- Another person shares the car with me. Can they install the app too?
- How can I get a copy of my Certificate of Insurance?
- Where can I view my policy documents?
- I think my policy details are incorrect, what should I do?
- Where can I view my bills?
- My mobile number has changed and I can't get into the app. What do I do?
- What do I do in the event of a police insurance request?
- How do I find out my car's location?
- Can I estimate the cost of a future journey?
- Car Medic is telling me there's something wrong with my car. What should I do?
- My car has a fault but Car Medic didn't warn me about it. What happened?
- How do I turn on the notification for the low battery alert?