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  1. By Miles - Advice and answers from the By Miles Team
  2. Using our app and web dashboard

Using our app and web dashboard

A By Miles policy gets a whole lot better when you use our app. Find out more here.

  • Can I have a By Miles policy without a smartphone?
  • Can I log in without a password?
  • What if I've forgotten my login details or password?
  • Which phones are compatible?
  • How do I download the app?
  • Do I need to download the app?
  • How do I log out of the app?
  • It's saying the app can't be installed in my country. What do I do?
  • Do I always need to have the app open when I'm driving?
  • My app has frozen, what should I do?
  • How do I update the app?
  • How do I uninstall and reinstall the app?
  • Another person shares the car with me. Can they install the app too?
  • How can I get a copy of my Certificate of Insurance?
  • Where can I view my policy documents?
  • I think my policy details are incorrect, what should I do?
  • Where can I view my bills?
  • My mobile number has changed and I can't get into the app. What do I do?
  • What do I do in the event of a police insurance request?
  • How do I find out my car's location?
  • Can I estimate the cost of a future journey?
  • How do I set, change or delete address nicknames?
  • Car Medic is telling me there's something wrong with my car. What should I do?
  • My car has a fault but Car Medic didn't warn me about it. What happened?
  • How do I turn on the notification for the low battery alert?
  • Why am I receiving the low battery notification? I started my car and everything seemed fine.
  • My car never had battery issues before, why am I receiving low battery notification now?
  • Does this low battery notification mean I need to replace my battery?
  • What if I have an Outlook email address that I've used before?
  • How do I turn off journey notifications?
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