Using our app and web dashboard
A By Miles policy gets a whole lot better when you use our app. Find out more here.
- Why am I receiving the low battery notification? I started my car and everything seemed fine.
- My car never had battery issues before, why am I receiving low battery notification now?
- Does this low battery notification mean I need to replace my battery?
- What if I have an Outlook email address that I've used before?
- How do I turn off journey notifications?
- How do I update my timeline?
- I've just driven for the first time but my journey isn't showing up on the app. What should I do?
- Where can I see my past journeys?
- I can't see journeys before the beginning of this month. How can I view all my journeys?
- I've spotted a journey that I don't recognise in my statement. What should I do?
- One of my journeys isn't showing up on the app. What's the reason for this?
- My journey doesn't look right, I don't think it tracked correctly. What should I do?
- Why is one of my journeys 'pending' in my timeline?
- My statement total looks different to the total cost of my journeys. What's happened?
- Why are my journey times showing incorrectly?
- I've been charged for 'estimated miles' in my journey timeline. What does this mean?