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Important information about By Miles.

We're no longer offering quotes for new customers. If you already have a valid quote from us, you can still retrieve it and buy a policy.

If you’re already a By Miles member, don’t worry – your existing insurance policy is still valid and you’re covered until your policy ends. Until then, you’ll be able to get in touch, manage your policy and use our mobile app or web dashboard as normal.

We will continue to offer new renewal quotes to existing customers until 6th January 2026.

Read the full update

I have a fault claim on my policy, but I believe that’s wrong. How do I change it?

If you have a fault claim on your policy, but you don’t think that’s right please send over evidence from the insurer that dealt with the claim. We’ll check it over and get back to you on what happens next.

You can contact us using live chat in the app or web dashboard, email support@bymiles.co.uk, or call us on 0330 0883838 to discuss your options. 

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Your cover is provided subject to the terms and conditions outlined in your Policy Handbook and Policy Schedule. Be sure to give them a read.

All FAQs are correct at the time of writing.