What to do when making a claim
Stay cool, calm and get in touch with us. Find out more in this section.
- I don't agree with my total loss valuation
- My car has been written off (categorised as a total loss), but I don’t think that’s right. What can I do?
- When will I receive my total loss payment from my insurer ?
- Why have I been charged for storage?
- Who is Auxillis?
- Who will recover my vehicle in case of a serious accident?
- What happens when I have a claim whilst driving abroad?
- I have a fault claim on my policy, but I believe that’s wrong. How do I change it?
- How do I make a claim?
- How do I get in touch with RAC if I have a breakdown?
- I have been in an accident but I only want to inform you. What shall I do?
- My car has been vandalised, am I covered?
- If there’s an incident, do I need to claim?
- I've been in an accident. What do I do?
- My car has been stolen. What do I do?
- I have been informed my vehicle is a write off (also known as a total loss) by my insurer, what happens next?
- Do you offer a courtesy car in the event of an accident?
- How does your excess work?
- Can I choose who carries out my repair?
- Can I see a list of approved repairers for bodyshop repairs?
- What happens if I can't exchange details with the other person involved in an accident?
- If my car is stolen, will I have to pay for the miles the thief travels?
- I made a claim and the garage gave me a courtesy car. Am I covered?
- What do I do if I've collided with an animal?