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Important information about By Miles.

We're no longer offering quotes for new customers. If you already have a valid quote from us, you can still retrieve it and buy a policy.

If you’re already a By Miles member, don’t worry – your existing insurance policy is still valid and you’re covered until your policy ends. Until then, you’ll be able to get in touch, manage your policy and use our mobile app or web dashboard as normal.

We will continue to offer new renewal quotes to existing customers until 6th January 2026.

Read the full update

Who will recover my vehicle in case of a serious accident?

Sometimes your vehicle is undriveable after an accident and has to be removed from the scene. This is usually done by your insurer’s authorised recovery agent, who’ll also store it safely if needed, then take it to an approved repairer. 

The insurer will keep you moving to a safe place and pay for overnight accommodation too, if needed (check your Policy Handbook for more details).  

If your vehicle has been recovered by your insurer’s authorised recovery agent, the insurer will contact you to talk about what to do next.

Your vehicle could also be recovered directly by the police if it’s causing an obstruction. If it’s recovered by the police, they should provide you with details of how to collect it which you can pass onto your insurer when they contact you. 

If you're still unsure who recovered your vehicle, please contact us on 0330 088 3838 and we’ll do our best to help you locate your vehicle.

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Your cover is provided subject to the terms and conditions outlined in your Policy Handbook and Policy Schedule. Be sure to give them a read.

All FAQs are correct at the time of writing.