Claim, Accident, Courtesy, Car, Replacement
If you have an accident and your car is un-driveable, we’ll arrange for someone to pick it up from the scene and take it to an approved repairer.
Once your car is ready to go in for repairs, a courtesy car will be provided by the repairer recommend by your insurer whilst your car is being fixed. Please note, courtesy cars are subject to availability and aren't offered in the case of a total loss or theft of your car.
Courtesy cars aren't intended to be an exact replacement of your car, they're usually small hatchbacks. If you need further information, or have other concerns about this, you can contact the team handling your claim. Check your Auxillis letter for this.