Skip to main content

Important information about By Miles.

We're no longer offering quotes for new customers. If you already have a valid quote from us, you can still retrieve it and buy a policy.

If you’re already a By Miles member, don’t worry – your existing insurance policy is still valid and you’re covered until your policy ends. Until then, you’ll be able to get in touch, manage your policy and use our mobile app or web dashboard as normal.

We will continue to offer new renewal quotes to existing customers until 6th January 2026.

Read the full update

If my car is stolen, will I have to pay for the miles the thief travels?

Once you've notified the police of the theft and contacted our claims team, we'll make a note on our system to make sure you're not billed for any miles driven after the theft has been reported.

If you use a Miles Tracker, you can follow your car’s location in the app using the 'Find My Car' feature. Sharing this information with the police could help them recover it - so be sure to give it a try. 

Give us a shout if you need any further support in how to use this feature. You can contact us using live chat in the app or web dashboard, email support@bymiles.co.uk, or call us on 0330 0883838.

Find out more about:

Message:

Your cover is provided subject to the terms and conditions outlined in your Policy Handbook and Policy Schedule. Be sure to give them a read.

All FAQs are correct at the time of writing.