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Important information about By Miles.

We're no longer offering quotes for new customers. If you already have a valid quote from us, you can still retrieve it and buy a policy.

If you’re already a By Miles member, don’t worry – your existing insurance policy is still valid and you’re covered until your policy ends. Until then, you’ll be able to get in touch, manage your policy and use our mobile app or web dashboard as normal.

We will continue to offer new renewal quotes to existing customers until 6th January 2026.

Read the full update

I have been informed my vehicle is a write off (also known as a total loss) by my insurer, what happens next?

A vehicle is usually a total loss (also known as a ‘write off’)) if repairing it wouldn’t make financial sense (for example, if it would cost more to fix than to replace).

There are different categories of total loss so what happens next can vary. Please contact us once you’ve been informed of your total loss using live chat in the app or web dashboard, email support@bymiles.co.uk, or call us on 0330 0883838 to discuss your options and we can agree next steps.

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Your cover is provided subject to the terms and conditions outlined in your Policy Handbook and Policy Schedule. Be sure to give them a read.

All FAQs are correct at the time of writing.