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Important information about By Miles.

We're no longer offering quotes for new customers. If you already have a valid quote from us, you can still retrieve it and buy a policy.

If you’re already a By Miles member, don’t worry – your existing insurance policy is still valid and you’re covered until your policy ends. Until then, you’ll be able to get in touch, manage your policy and use our mobile app or web dashboard as normal.

We will continue to offer new renewal quotes to existing customers until 6th January 2026.

Read the full update

How do I make a claim?

Call our claims line on 0330 088 3838. It’s managed by Auxillis, our independent claims partner and is open 24/7, all year round. 

Please provide as much information as you can. It’s important that you call us as soon as possible, ideally within the first 24 hours after the incident.

Providing the following information can really help your claim run smoothly:

  • Registration numbers of any other vehicles involved.
  • Details of everyone involved (including drivers, passengers and witnesses). You'll need their full names, phone numbers, addresses, and - in the case of the other drivers - their insurance details. 
  • Details on any injuries of anyone involved in the incident.
  • Photos of the position of each vehicle and any areas that have been damaged.
  • Dashcam footage.

These may be requested during the claims handling process and are always good to have.

Depending on the type of incident, Auxillis may offer to handle your claim or forward it to the insurer on your policy (you can find more details on your insurer in your Policy Schedule).

Find out more about:

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Your cover is provided subject to the terms and conditions outlined in your Policy Handbook and Policy Schedule. Be sure to give them a read.

All FAQs are correct at the time of writing.