We're no longer offering quotes for new customers. If you already have a valid quote from us, you can still retrieve it and buy a policy.
If you’re already a By Miles member, don’t worry – your existing insurance policy is still valid and you’re covered until your policy ends. Until then, you’ll be able to get in touch, manage your policy and use our mobile app or web dashboard as normal.
We will continue to offer new renewal quotes to existing customers until 6th January 2026.
Repairs are usually carried out by one of your insurer’s approved repairers.
However, you may be able to use an alternative repairer if the insurer agrees in advance. Bear in mind that if you do use a non-approved repairer an additional excess will apply (check your Policy Schedule for details) and the repairs won’t be guaranteed by your insurer. Additionally, you will not be provided with a courtesy car.
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Your cover is provided subject to the terms and conditions outlined in your Policy Handbook and Policy Schedule. Be sure to give them a read.
All FAQs are correct at the time of writing.