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Important information about By Miles.

We're no longer offering quotes for new customers. If you already have a valid quote from us, you can still retrieve it and buy a policy.

If you’re already a By Miles member, don’t worry – your existing insurance policy is still valid and you’re covered until your policy ends. Until then, you’ll be able to get in touch, manage your policy and use our mobile app or web dashboard as normal.

We will continue to offer new renewal quotes to existing customers until 6th January 2026.

Read the full update

What happens if I can't exchange details with the other person involved in an accident?

If possible, try and get a photo of the damage to the vehicle or property and note down the registration number of any other vehicles involved in the accident. Also try and get the details of any witnesses, CCTV or any dashcam footage. 

Call our claims line on 0330 088 3838, managed by Auxillis our independent claims partner, as soon as possible. It's open 24/7, all year round. Please provide as much information as you can.

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Your cover is provided subject to the terms and conditions outlined in your Policy Handbook and Policy Schedule. Be sure to give them a read.

All FAQs are correct at the time of writing.