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Important information about By Miles.

We're no longer offering quotes for new customers. If you already have a valid quote from us, you can still retrieve it and buy a policy.

If you’re already a By Miles member, don’t worry – your existing insurance policy is still valid and you’re covered until your policy ends. Until then, you’ll be able to get in touch, manage your policy and use our mobile app or web dashboard as normal.

We will continue to offer new renewal quotes to existing customers until 6th January 2026.

Read the full update

My car has been written off (categorised as a total loss), but I don’t think that’s right. What can I do?

The decision to treat your car as a total loss (also known as a ‘write off’) following a claim will be taken by your insurer and the motor engineers who inspected your car.

We aren’t able to influence this decision. To challenge it, you’ll need to talk to your insurer directly using the contact details provided in the total loss communications you’ve had from them. 

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Your cover is provided subject to the terms and conditions outlined in your Policy Handbook and Policy Schedule. Be sure to give them a read.

All FAQs are correct at the time of writing.