We're no longer offering quotes for new customers. If you already have a valid quote from us, you can still retrieve it and buy a policy.
If you’re already a By Miles member, don’t worry – your existing insurance policy is still valid and you’re covered until your policy ends. Until then, you’ll be able to get in touch, manage your policy and use our mobile app or web dashboard as normal.
We will continue to offer new renewal quotes to existing customers until 6th January 2026.
Yes, just call our claims line on 0330 088 3838 within 24 hours. They're open 24/7, all year round and managed by Auxillis, our independent claims partner. Please provide as much information as possible. You’ll need to provide a crime reference number, so be sure to talk to the police.
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Your cover is provided subject to the terms and conditions outlined in your Policy Handbook and Policy Schedule. Be sure to give them a read.
All FAQs are correct at the time of writing.