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Important information about By Miles.

We're no longer offering quotes for new customers. If you already have a valid quote from us, you can still retrieve it and buy a policy.

If you’re already a By Miles member, don’t worry – your existing insurance policy is still valid and you’re covered until your policy ends. Until then, you’ll be able to get in touch, manage your policy and use our mobile app or web dashboard as normal.

We will continue to offer new renewal quotes to existing customers until 6th January 2026.

Read the full update

Is my No Claims Discount (NCD) affected if I join By Miles?

You'll continue to build your No Claims Discount (NCD) with By Miles as you would with any other insurer, but we include NCD protection at no extra cost with every policy.

So if you need to make a claim, or are involved in an accident that’s your fault, your NCD will stay exactly where it was at the start of your current policy. However, some claims, such as glass damage, won’t affect your NCD. It's worth mentioning that this doesn’t mean your future premium is frozen in place. It still may go up if you make a claim, but it does mean your NCD will stay put.

If you need to check how many years you have at any time, you can find this on your policy documents in the app, web dashboard or email we sent at the start of your current policy.

 

 

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Your cover is provided subject to the terms and conditions outlined in your Policy Handbook and Policy Schedule. Be sure to give them a read.

All FAQs are correct at the time of writing.