Common questions about your pay-by-miles policies
New to pay-by-mile car insurance? Probably best you start reading here.
- By Miles 2026 Company Update
- Do I need to provide proof of my No Claims Discount (NCD) when I join By Miles?
- How does pay-by-mile work?
- How do monthly payments work?
- Can I purchase a policy to start today?
- I already tell my insurer how much I drive. How is pay-by-mile different?
- Who underwrites your insurance?
- Can I protect my No Claims Discount (NCD)?
- What's the catch? How come you're so much cheaper than my renewal from my current insurer?
- What happens if I drive more than the mileage I estimated in my quote?
- What happens if I go over my annual mileage estimate?
- If I have to take a long trip, will I be charged anything extra?
- Is there a limit on how many miles I can drive?
- I won't be driving my car for a while. What should I do?
- Would I need to keep a record of my mileage or journeys?
- What is an OBD-II socket?
- How do I get in touch?
- What are your opening hours?
- How do I contact you at the weekend or on bank holidays?
- Can I speak with By Miles on the phone?
- How do I make a suggestion or complaint?
- How does pay-by-mile work when I spread the fixed upfront cost?
- Why is my final quote price different to my quick quote?
- What payment methods can I use?
- How easily can I switch to By Miles?
- Can I save if I'm a safe driver?
- What do you mean by a 'low-mileage' driver?
- Is this a black box policy? What driving data do you record and how is it used?
- Will you update the MID when I get pay-by-mile insurance?
- How secure is my data?