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  1. By Miles - Advice and answers from the By Miles Team
  2. Common questions about your pay-by-miles policies

Common questions about your pay-by-miles policies

New to pay-by-mile car insurance? Probably best you start reading here.

  • How does pay-by-mile work?
  • How do monthly payments work?
  • Can I purchase a policy to start today?
  • I already tell my insurer how much I drive. How is pay-by-mile different?
  • Who underwrites your insurance?
  • Can I protect my No Claims Discount (NCD)?
  • What's the catch? How come you're so much cheaper than my renewal from my current insurer?
  • What happens if I drive more than the mileage I estimated in my quote?
  • What happens if I go over my annual mileage estimate?
  • If I have to take a long trip, will I be charged anything extra?
  • Is there a limit on how many miles I can drive?
  • I won't be driving my car for a while. What should I do?
  • Would I need to keep a record of my mileage or journeys?
  • What is an OBD-II socket?
  • How do I get in touch?
  • What are your opening hours?
  • How do I contact you at the weekend or on bank holidays?
  • Can I speak with By Miles on the phone?
  • How do I make a suggestion or complaint?
  • How does pay-by-mile work when I spread the fixed upfront cost?
  • Why is my final quote price different to my quick quote?
  • What payment methods can I use?
  • How easily can I switch to By Miles?
  • Can I save if I'm a safe driver?
  • What do you mean by a 'low-mileage' driver?
  • Is this a black box policy? What driving data do you record and how is it used?
  • Will you update the MID when I get pay-by-mile insurance?
  • How secure is my data?
  • Where can I view your Terms of Business, Privacy Policy, Cookies and Terms of Use?
  • Is my No Claims Discount (NCD) affected if I join By Miles?
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