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Important information about By Miles.

We're no longer offering quotes for new customers. If you already have a valid quote from us, you can still retrieve it and buy a policy.

If you’re already a By Miles member, don’t worry – your existing insurance policy is still valid and you’re covered until your policy ends. Until then, you’ll be able to get in touch, manage your policy and use our mobile app or web dashboard as normal.

We will continue to offer new renewal quotes to existing customers until 6th January 2026.

Read the full update

By Miles - Advice and answers from the By Miles Team Help Center home page Go to By Miles
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  1. By Miles - Advice and answers from the By Miles Team
  2. Common questions about your pay-by-miles policies

Common questions about your pay-by-miles policies

New to pay-by-mile car insurance? Probably best you start reading here.

  • Where can I view your Terms of Business, Privacy Policy, Cookies and Terms of Use?
  • Is my No Claims Discount (NCD) affected if I join By Miles?
  • How do I get proof of my No Claims Discount (NCD) when I leave By Miles?
  • Can I use my policy to get my car if it's been impounded?
  • What does registered keeper mean?
  • What does legal owner mean?
  • What does 'common law partner' mean in relation to adding an additional driver?
  • What does 'spouse' mean in relation to adding an additional driver?
  • I have a classic car without an OBD-II socket, can you insure it?
  • What happens if the Miles Tracker detects that I'm speeding?
  • Do I need to take my insurance certificate with me if I go abroad?
  • Do you provide temporary cover?
  • Are you like Zego?
  • Are you like Cuvva?
  • What are the requirements for creating a password for my By Miles account?
  • I'm trying to get a second policy with you. Why can't I use the same email address?
  • When was By Miles started?
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