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Important information about By Miles.

We're no longer offering quotes for new customers. If you already have a valid quote from us, you can still retrieve it and buy a policy.

If you’re already a By Miles member, don’t worry – your existing insurance policy is still valid and you’re covered until your policy ends. Until then, you’ll be able to get in touch, manage your policy and use our mobile app or web dashboard as normal.

We will continue to offer new renewal quotes to existing customers until 6th January 2026.

Read the full update

Does the Miles Tracker need a mobile signal?

The Miles Tracker needs a mobile data signal to send us your journey data.

Don't worry if you live in an area with poor signal or park in an underground car park - the Miles Tracker stores your journey data until you get to an area with signal. The next time you drive through an area with signal, it’ll update.  

We need to receive a signal from your device at least once a week so that your policy can remain active. If you're not going to be driving for a while, please let us know following the steps.

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Your cover is provided subject to the terms and conditions outlined in your Policy Handbook and Policy Schedule. Be sure to give them a read.

All FAQs are correct at the time of writing.