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Important information about By Miles.

We're no longer offering quotes for new customers. If you already have a valid quote from us, you can still retrieve it and buy a policy.

If you’re already a By Miles member, don’t worry – your existing insurance policy is still valid and you’re covered until your policy ends. Until then, you’ll be able to get in touch, manage your policy and use our mobile app or web dashboard as normal.

We will continue to offer new renewal quotes to existing customers until 6th January 2026.

Read the full update

By Miles - Advice and answers from the By Miles Team Help Center home page Go to By Miles
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  1. By Miles - Advice and answers from the By Miles Team
  2. Our clever little Miles Tracker

Our clever little Miles Tracker

You can plug the Miles Tracker into your own car in seconds. Learn more about it here.

  • Do I need to reconnect the Miles Tracker if I get a new phone or if I reinstall the app?
  • What if I change cars? Can I just move the Miles Tracker?
  • What if I accidentally unplug the Miles Tracker?
  • Can I install the Miles Tracker myself or do I need help?
  • My Miles Tracker delivery hasn't arrived - what should I do?
  • Who will deliver my Miles Tracker package, and how can I track the delivery?
  • What do I do if I need to temporarily unplug my Miles Tracker?
  • What is the Miles Tracker? What does it do?
  • How do I plug in the Miles Tracker?
  • Do I need to pay for the Miles Tracker?
  • Will I be insured before I plug the Miles Tracker in?
  • Am I insured to drive if the Miles Tracker isn't plugged in?
  • How do I know my Miles Tracker is activated?
  • I've plugged in my Miles Tracker, but it's not activating. What do I do?
  • What happens if I unplug the Miles Tracker?
  • I've had a message saying my Miles Tracker hasn't been seen for a while. What do I do?
  • Does the Miles Tracker need a mobile signal?
  • How does the app connect to the Miles Tracker?
  • I'm taking my car for a service or MOT, what happens if they unplug the Miles Tracker?
  • I don't want to be charged for miles driven whilst my car is in for a service, what shall I do?
  • Should I unplug the Miles Tracker if I'm going on a track day?
  • Can the Miles Tracker detect problems with my car?
  • A red light started flashing when I plugged in the Miles Tracker. Is that correct?
  • Can plugging in the Miles Tracker damage the car's electronics in any way?
  • I'm being told that I'm plugged into the wrong car. What should I do?
  • What are the dimensions of the Miles Tracker?
  • Can I use the Miles Tracker and another OBD-II device at the same time?
  • My Miles Tracker blocks the cover over my OBD-II socket. What do I do?
  • Why have I been sent a cable with my Miles Tracker?
  • Will you use data about my speed from the Miles Tracker to refuse a claim?
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