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Important information about By Miles.

We're no longer offering quotes for new customers. If you already have a valid quote from us, you can still retrieve it and buy a policy.

If you’re already a By Miles member, don’t worry – your existing insurance policy is still valid and you’re covered until your policy ends. Until then, you’ll be able to get in touch, manage your policy and use our mobile app or web dashboard as normal.

We will continue to offer new renewal quotes to existing customers until 6th January 2026.

Read the full update

By Miles - Advice and answers from the By Miles Team Help Center home page Go to By Miles
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  1. By Miles - Advice and answers from the By Miles Team
  2. Our clever little Miles Tracker

Our clever little Miles Tracker

You can plug the Miles Tracker into your own car in seconds. Learn more about it here.

  • My Miles Tracker doesn't sit tight in the OBD-II socket. What should I do?
  • The Miles Tracker has been damaged. What do I do?
  • Is there a minimum distance for tracked journeys?
  • When does the Miles Tracker stop tracking my journey?
  • Will the Miles Tracker drain my car battery?
  • Does the Miles Tracker impose a curfew on times of the day I can drive?
  • What do I do with the Miles Tracker after I've ended my policy?
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