It’s normal for us to have regular check-ins on Miles Trackers registered as 'unplugged' on our system. This means we haven't received a signal from your Miles Tracker in a little while, and so we will pop you an email to check everything is ok.
Remember, your Miles Tracker needs to be plugged in and active in order for your policy to be valid, so we want to be sure you are covered.
If you have received this message from us, but you are plugged in, a few things may have happened.
Your car battery may be flat. If you've been parked up for a while, your battery may be flat and so the Miles Tracker has lost power. Once you have jump started your car or replaced the battery, your Miles Tracker will reconnect. Just pop us a line if this is the case, and we can make a note on your account whilst you sort your battery out. You can learn more about car batteries here.
Your Miles Tracker may have lost signal. If you are parked in an area of weak signal, you'll just need to drive to an area with mobile data signal to update it.
Your Miles Tracker may be loose. You can unplug the Miles Tracker for one hour and then plug firmly back in and see if a light flashes. The light will mean the Miles Tracker has reconnected and you should see that all is well when you log in to your app or dashboard. If this happens a lot, you should check out this FAQ to get further help.
You may need to reactivate your Miles Tracker. Follow steps 1-4 here to reconnect the Miles Tracker.
We are always happy to help, so if none of the above solves your problem, please drop us a line on live chat or answer the email, and we can help you get your Miles Tracker back up and running.