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Important information about By Miles.

We're no longer offering quotes for new customers. If you already have a valid quote from us, you can still retrieve it and buy a policy.

If you’re already a By Miles member, don’t worry – your existing insurance policy is still valid and you’re covered until your policy ends. Until then, you’ll be able to get in touch, manage your policy and use our mobile app or web dashboard as normal.

We will continue to offer new renewal quotes to existing customers until 6th January 2026.

Read the full update

I had a claim where I wasn't totally at fault for the accident. What option should I select when getting a quote?

When you request a quote, insurers may check the claims-related information you give them using industry databases. It's really important to provide accurate information. If you don’t, you may end up having your policy cancelled, or a claim denied. 

If you’re not sure how to answer questions about who was considered at fault for a particular claim, you should contact the relevant insurer. They’ll be able to advise you on what to put down.

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Your cover is provided subject to the terms and conditions outlined in your Policy Handbook and Policy Schedule. Be sure to give them a read.

All FAQs are correct at the time of writing.