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Important information about By Miles.

We're no longer offering quotes for new customers. If you already have a valid quote from us, you can still retrieve it and buy a policy.

If you’re already a By Miles member, don’t worry – your existing insurance policy is still valid and you’re covered until your policy ends. Until then, you’ll be able to get in touch, manage your policy and use our mobile app or web dashboard as normal.

We will continue to offer new renewal quotes to existing customers until 6th January 2026.

Read the full update

How do I get my No Claims Discount (NCD) at the end of my policy?

Although we will be sad to see you go, if you decide to leave us getting your No Claims Discount (NCD) is straightforward.

We'll automatically email your NCD certificate to you as soon as your policy with us ends. We'll send this to the email address that you registered your policy with. If you need it sent to a different email address, please let us know.

Unfortunately, we aren't able to send your certificate out earlier than this. This is because you need to complete a full year with us in order to earn an additional year of NCD.

If there has been a fault claim during the policy period, an extra year of NCD will not be added. Your NCD confirmation will show the NCD amount that applied when your most recent By Miles policy started. 

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Your cover is provided subject to the terms and conditions outlined in your Policy Handbook and Policy Schedule. Be sure to give them a read.

All FAQs are correct at the time of writing.