Skip to main content

Important information about By Miles.

We're no longer offering quotes for new customers. If you already have a valid quote from us, you can still retrieve it and buy a policy.

If you’re already a By Miles member, don’t worry – your existing insurance policy is still valid and you’re covered until your policy ends. Until then, you’ll be able to get in touch, manage your policy and use our mobile app or web dashboard as normal.

We will continue to offer new renewal quotes to existing customers until 6th January 2026.

Read the full update

Can I cancel my breakdown cover?

RAC, Breakdown, Cover, Policy, Cancel

 

If you’d like to cancel your breakdown cover, you can do so within 14 days of receiving your insurance documents.

 

When we receive written confirmation that you’d like to cancel, we’ll issue a full refund of the breakdown cover premium you paid, and the policy will be regarded as if it was never taken up by you.

 

If you decide to cancel your breakdown cover after 14 days, you may be due a pro rata refund of the breakdown cover premium you paid (as long as you did not use the service). Get in touch with us over the live chat in your app and we’ll be able to look in to this for you.

Message:

Your cover is provided subject to the terms and conditions outlined in your Policy Handbook and Policy Schedule. Be sure to give them a read.

All FAQs are correct at the time of writing.