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Important information about By Miles.

We're no longer offering quotes for new customers. If you already have a valid quote from us, you can still retrieve it and buy a policy.

If you’re already a By Miles member, don’t worry – your existing insurance policy is still valid and you’re covered until your policy ends. Until then, you’ll be able to get in touch, manage your policy and use our mobile app or web dashboard as normal.

We will continue to offer new renewal quotes to existing customers until 6th January 2026.

Read the full update

What policy changes can I make through my app or dashboard?

You can make up to 3 self-serve changes to your policy each year using your app or web dashboard - with no admin fees whatsoever.

You can make changes to:

  • The car on policy.*
  • Your parked location.
  • Your address.
  • Your contact details.
  • Your additional drivers.
  • Your contact details.
  • Your payment details.
  • Your private registration plate.
  • Your renewal, including estimated mileage, how you pay for your renewal, Extras on your policy, and switching Auto-Renewal Off and On.

In some cases, our team will need to double-check the details for you. Learn more about changes that we’ll need to help with.

All changes are subject to the approval of your insurer. If you receive a 'Sorry, we can't make this change yet' message, there is an issue with the change. You'll need to reach out using live chat in your app, or give us a call. We can look into it and let you know if the change is possible.

Bear in mind that changing your policy details can mean your premiums go up or down.

Find out more about:

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Your cover is provided subject to the terms and conditions outlined in your Policy Handbook and Policy Schedule. Be sure to give them a read.

All FAQs are correct at the time of writing.