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Important information about By Miles.

We're no longer offering quotes for new customers. If you already have a valid quote from us, you can still retrieve it and buy a policy.

If you’re already a By Miles member, don’t worry – your existing insurance policy is still valid and you’re covered until your policy ends. Until then, you’ll be able to get in touch, manage your policy and use our mobile app or web dashboard as normal.

We will continue to offer new renewal quotes to existing customers until 6th January 2026.

Read the full update

Why can't I make a change through my app?

If you aren't able to make changes through your app, there might be a few reasons:

  • Activated your Miles Tracker yet? You won't be able to access the features available in the app and web dashboard until your Miles Tracker is activated. Don't worry, we can make a change for you if you reach out to us.
  • Did you receive a 'Sorry, we can't make this change yet' message? If you did, there is an issue with the change. You'll need to reach out to us. We can look at what the issue is and let you know if the change is possible. Learn more about what changes you can’t make through your app or web dashboard.
 

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Your cover is provided subject to the terms and conditions outlined in your Policy Handbook and Policy Schedule. Be sure to give them a read.

All FAQs are correct at the time of writing.