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Important information about By Miles.

We're no longer offering quotes for new customers. If you already have a valid quote from us, you can still retrieve it and buy a policy.

If you’re already a By Miles member, don’t worry – your existing insurance policy is still valid and you’re covered until your policy ends. Until then, you’ll be able to get in touch, manage your policy and use our mobile app or web dashboard as normal.

We will continue to offer new renewal quotes to existing customers until 6th January 2026.

Read the full update

By Miles - Advice and answers from the By Miles Team Help Center home page Go to By Miles
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  1. By Miles - Advice and answers from the By Miles Team
  2. Auto-renewal explained

Auto-renewal explained

Got an auto-renewal question? Chances are, you'll find it answered here.

  • What happens if my renewal payment fails?
  • When will I receive my renewal offer?
  • What is auto-renewal?
  • Can I turn auto-renewal off?
  • What if I forget to turn auto-renewal off?
  • If I auto-renew, will anything change?
  • I turned off auto-renewal, but I’ve changed my mind. Can I turn it back on?
  • What happens if I turn off auto-renewal?
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