Everything you need to know about costs and fees
Learn more about billing, monthly statements, fees and paying by the mile.
- What are my payment options for a pay by mile policy?
- How do I update my payment details?
- What happens if my monthly statement is very low?
- My statement says my miles for a journey were capped, what does this mean?
- I've been charged or refunded for 'extras' in my monthly statement. What does this mean?
- I don't understand my statement. How was my monthly premium calculated?
- Do you have any hidden charges?
- What things do you take into account when pricing my premium?
- Do you charge cancellation fees?
- Will my upfront fixed cost or per-mile rate ever change?
- Can I pay the upfront fixed cost in instalments?
- Is VAT included in my quote?
- Will I be charged a fee for adding, removing or changing named drivers on my policy?
- Do you charge interest on my miles?
- Why do you charge an admin fee? My current insurer doesn't.
- Why can't I use my referral link if I come through a comparison site?
- How does the yearly mileage cap work?
- Will my mileage still be capped if I drive over 150 miles abroad?
- Will I be charged if I take the ferry?
- Will I be charged for the miles driven by someone with Third Party Cover?
- Will I be charged a fee for changing my details?
- Does my premium need to be recalculated when I make a change?
- How do I earn credit for Free Miles?
- Can my Free Miles be exchanged for money when my policy ends?
- You’ve sent me a renewal quote with an estimated total cost for the year. How’s this calculated?
- Why have I been charged a fee after the end of my policy?