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  1. By Miles - Advice and answers from the By Miles Team
  2. Everything you need to know about costs and fees

Everything you need to know about costs and fees

Learn more about billing, monthly statements, fees and paying by the mile.

  • What are my payment options for a pay by mile policy?
  • How do I update my payment details?
  • What happens if my monthly statement is very low?
  • My statement says my miles for a journey were capped, what does this mean?
  • I've been charged or refunded for 'extras' in my monthly statement. What does this mean?
  • I don't understand my statement. How was my monthly premium calculated?
  • Do you have any hidden charges?
  • What things do you take into account when pricing my premium?
  • Do you charge cancellation fees?
  • Will my upfront fixed cost or per-mile rate ever change?
  • Can I pay the upfront fixed cost in instalments?
  • Is VAT included in my quote?
  • Will I be charged a fee for adding, removing or changing named drivers on my policy?
  • Do you charge interest on my miles?
  • Why do you charge an admin fee? My current insurer doesn't.
  • Why can't I use my referral link if I come through a comparison site?
  • How does the yearly mileage cap work?
  • Will my mileage still be capped if I drive over 150 miles abroad?
  • Will I be charged if I take the ferry?
  • Will I be charged for the miles driven by someone with Third Party Cover?
  • Will I be charged a fee for changing my details?
  • Does my premium need to be recalculated when I make a change?
  • How do I earn credit for Free Miles?
  • Can my Free Miles be exchanged for money when my policy ends?
  • Why have I been charged a fee after the end of my policy?
  • I haven’t claimed, so why has my quote gone up?
  • Why is my per mile rate higher this year?
  • You’ve sent me a renewal quote with an estimated total cost for the year. How’s this calculated?
  • I got a cheaper quote elsewhere. Why should I stay with you?
  • You blame inflation for rising quotes, but my price rise is well above the rate of inflation. How come?
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