Common questions about your pay-by-miles policies
- How does pay-by-mile work?
- How do monthly payments work?
- Can I purchase a policy to start today?
- I already tell my insurer how much I drive. How is pay-by-mile different?
- Who underwrites your insurance?
- Can I protect my No Claims Discount (NCD)?
Our clever little Miles Tracker
- What do I do if I need to temporarily unplug my Miles Tracker?
- What is the Miles Tracker? What does it do?
- How do I plug in the Miles Tracker?
- Do I need to pay for the Miles Tracker?
- Will I be insured before I plug the Miles Tracker in?
- Am I insured to drive if the Miles Tracker isn't plugged in?
Cover and eligibility for pay-by-mile
- What cover is included in a By Miles policy?
- What kind of coverage does By Miles offer?
- What legal cover is already included in the policy?
- Do you cover windscreen damage?
- Is personal belongings cover included in a By Miles policy?
- Is child seat cover included in a By Miles policy?
Everything you need to know about costs and fees
- What are my payment options for a pay by mile policy?
- How do I update my payment details?
- What happens if my monthly statement is very low?
- My statement says my miles for a journey were capped, what does this mean?
- I've been charged or refunded for 'extras' in my monthly statement. What does this mean?
- I don't understand my statement. How was my monthly premium calculated?
Using our app and web dashboard
- Can I have a By Miles policy without a smartphone?
- Can I log in without a password?
- What if I've forgotten my login details or password?
- Which phones are compatible?
- How do I download the app?
- Do I need to download the app?
Making changes to your policy or cancelling
- How do I change my shipping address?
- How do I change my registration plate?
- What changes can I make through my app or dashboard?
- What changes can't I make through my app or dashboard?
- What changes do I need to tell you about?
- How can I amend my policy?
Auto-renewal explained
- What happens if my renewal payment fails?
- When will I receive my renewal offer?
- What is auto-renewal?
- Can I turn auto-renewal off?
- What if I forget to turn auto-renewal off?
- If I auto-renew, will anything change?
What to do when making a claim
- How do I make a claim?
- How do I get in touch with RAC if I have a breakdown?
- I have been in an accident but I only want to inform you. What shall I do?
- My car has been vandalised, am I covered?
- When is it worth claiming?
- I've been in an accident. What do I do?
Our Connected Car policies
- How do I set up the Volvo Cars app?
- My Mini has disconnected from By Miles - what do I do?
- My BMW has disconnected from By Miles - what do I do?
- How do I set up a FordPass account?
- How do I set up a BMW ConnectedDrive account?
- How do I set up a Mercedes me account?
Let's get down to business
Everything you need to know about car batteries
- Why won’t my car start?
- Why is my car battery flat?
- How do I know if my car battery needs replacing?
- How do I replace my car battery?
- How do I know if my battery is getting old?
- How often should I replace my car battery?
Tesla Toolbox
- Do you use Tesla approved garages?
- How do I use Tesla Autopilot to drive more safely?
- Am I still insured when driving my Tesla using Autopilot?
- How do I set up the dash cam in my Tesla?
- What should I do to help protect my Tesla?
- Are my Tesla login details secure with By Miles?