Common questions about your pay-by-miles policies
- By Miles 2026 Company Update
- Do I need to provide proof of my No Claims Discount (NCD) when I join By Miles?
- How does pay-by-mile work?
- How do monthly payments work?
- Can I purchase a policy to start today?
- I already tell my insurer how much I drive. How is pay-by-mile different?
Our clever little Miles Tracker
- Do I need to reconnect the Miles Tracker if I get a new phone or if I reinstall the app?
- What if I change cars? Can I just move the Miles Tracker?
- What if I accidentally unplug the Miles Tracker?
- Can I install the Miles Tracker myself or do I need help?
- My Miles Tracker delivery hasn't arrived - what should I do?
- Who will deliver my Miles Tracker package, and how can I track the delivery?
Cover and eligibility for pay-by-mile
- Is my car covered for fire damage?
- What cover is included in a By Miles policy?
- What kind of coverage does By Miles offer?
- What legal cover is already included in the policy?
- Do you cover windscreen damage?
- Is personal accident cover included in a By Miles policy?
Everything you need to know about costs and fees
- What are my payment options for a pay by mile policy?
- How do I update my payment details?
- What happens if my monthly statement is very low?
- My statement says my miles for a journey were capped, what does this mean?
- I've been charged or refunded for 'extras' in my monthly statement. What does this mean?
- I don't understand my statement. How was my monthly premium calculated?
Using our app and web dashboard
- Can I use the app without the Miles Tracker connected?
- The app is asking for a text message code, but I haven't received anything. What do I do?
- How do I verify my mobile phone number in the app?
- How do login biometrics in the app work?
- Where can I find the email address and password I need to log in to the app?
- Can I have a By Miles policy without a smartphone?
Making changes to your policy or cancelling
- How do I change my shipping address?
- What policy changes can I make through my app or dashboard?
- What changes can't I make through my app or dashboard?
- What changes do I need to tell you about?
- How can I amend my policy?
- How do I change my account details?
Auto-renewal explained
- What happens if my renewal payment fails?
- When will I receive my renewal offer?
- What is auto-renewal?
- Can I turn auto-renewal off?
- What if I forget to turn auto-renewal off?
- If I auto-renew, will anything change?
What to do when making a claim
- I don't agree with my total loss valuation
- My car has been written off (categorised as a total loss), but I don’t think that’s right. What can I do?
- When will I receive my total loss payment from my insurer ?
- Why have I been charged for storage?
- Who is Auxillis?
- Who will recover my vehicle in case of a serious accident?
Our Connected Car policies
- I don’t want to plug in a Miles Tracker, can I get a connect policy?
- Can I switch over to a connect policy now?
- I have a connected car, why can’t I get a connect policy?
- On a connect policy, will By Miles drain my car battery if it keeps checking for my car’s mileage?
- How does By Miles use information from my car?
- My mileage hasn’t updated, what’s wrong?
Let's get down to business
Everything you need to know about car batteries
- Why won’t my car start?
- Why is my car battery flat?
- How do I know if my car battery needs replacing?
- How do I replace my car battery?
- How do I know if my battery is getting old?
- How often should I replace my car battery?
Tesla Toolbox
- Do you use Tesla approved garages?
- How do I use Tesla Autopilot to drive more safely?
- Am I still insured when driving my Tesla using Autopilot?
- How do I set up the dash cam in my Tesla?
- What should I do to help protect my Tesla?
- Are my Tesla login details secure with By Miles?